– The Charlotte Supernova Winner 2020 –
The Supernova is the highest individual honor that our company gives and each year, one individual on the leadership team at The Charlotte is voted as the community’s Supernova. The winner of this award is voted on by their colleagues and the honor is bestowed upon them at the company’s yearly Annual Meeting.
The criteria for voting are based on upholding our company’s mission to be caring professionals dedicated to quality services. Additionally, this individual will consistently deliver excellent customer service (to Members and colleagues), lead positively with integrity, take accountability, put the team before themselves and will embody the company’s vision to create communities where people live longer, healthier, and happier lives.
This year, we are proud to congratulate our Human Resources Director, Theresa Steinmetz as the recipient of The Charlotte’s 2020 Supernova Award. This honor was bestowed during The Charlotte’s Supernova Dinner on Wednesday August 26th at Sullivan’s Steakhouse in Charlotte, North Carolina.
Originally from New York, Theresa and her family have called Charlotte, North Carolina home for the past seventeen years. Her strong work ethic comes from her father and working in her family business for ten years. She currently holds a Bachelor’s degree in Biology and a Masters degree in Molecular Biology. But how did she make such a big change to senior living? She loves people. After spending a few years at home raising her sons, she returned to the workforce as a Teacher’s Assistant. From there, her role quickly morphed and she wore many different hats. After five years with the school system, she was recognized for being able to multitask and was offered a position as a Human Resources Associate at a local retirement community. The community Members and staff became family and she enjoyed serving them each day, eventually being promoted to Human Resources Generalist. When she found out about the opening at The charlotte, she knew that it was going to be an amazing opportunity to build a team from the ground up and put her own twist on the community culture.
“If you love what you do, our Guiding Principles come naturally. My position is the best because it allows me to serve all Members and Team Members. When you see the joy that your team brings to your Members each day, you want your building to be full so that you can see more smiles and hear more laughter throughout your community.”
Interview with Theresa Steinmetz
How do you feel being chosen as your community’s Supernova by your peers?
There is no better feeling especially when you work alongside this amazing team every day. We all work so hard and to know that your team feels that way about you is really special. I feel honored and privileged each day that I get to be a part of this team.
In your position, how do you fulfill the company’s Guiding Principles (People First Always, We Exist To Serve Our Members and We Have A Responsibility to be Full)?
If you love what you do, our Guiding Principles come naturally. My position is the best because it allows me to serve all Members and Team Members. When you see the joy that your team brings to your Members each day, you want your building to be full so that you can see more smiles and hear more laughter throughout your community.
What do you want people to know about living at a retirement community?
You can live your best day every day in a worry free environment.
Positions that are eligible to vote and win the Supernova Award include: HR Director, Business Manager, Assistant Business Manager, Care Services Administrator, Director of Nursing, Assistant Director of Nursing, Resident Care Director, Lifestyle Advisor, Lifestyle Advisor – Care Services, Move-In Coordinator, Social Director, Activity Director, Wellness Director, Director of Facility Services, Director of Dining Services, Executive Chef, Client Services Manager (Live Long Well Care).